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Privacy Policy

Effective Date: June 2026

At Canterbury Hotel & Golf Resort, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make reservations, use our facilities, or interact with us in any way. This policy applies to visitors, guests, members, event attendees, and users of our online services.

 

Information We Collect

 

We may collect the following types of information:

 

Personal Information

 

    • Full name
    • Email address
    • Telephone number
    • Postal address
    • Nationality
    • Reservation details
    • Event booking information
    • Membership application details
    • Special requests and preferences

 

Payment Information

 

When making reservations or purchases, payment information may be processed through secure payment providers. We do not store complete payment card details on our servers.

 

Website Usage Information

 

We may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Date and time of visits
  • Referring websites
  • Cookies and tracking technologies

 

How We Collect Information

 

Information may be collected when you:

  • Visit our website
  • Make accommodation reservations
  • Book golf sessions or tee times
  • Register for memberships
  • Reserve event venues
  • Contact us via phone, email, or contact forms
  • Subscribe to newsletters or promotions
  • Participate in surveys or promotional activities

 

How We Use Your Information

 

We use your information to:

  • Process reservations and bookings
  • Manage guest stays and golf activities
  • Provide customer support
  • Respond to inquiries
  • Organize events and functions
  • Improve our website and services
  • Send reservation confirmations and service-related communications
  • Deliver marketing communications where consent has been provided
  • Comply with legal and regulatory obligations

 

Cookies and Tracking Technologies

 

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Remember user preferences
  • Analyze website traffic
  • Enhance user experience
  • Support marketing and promotional activities

You may modify your browser settings to refuse cookies; however, some website features may not function properly.

 

Information Sharing and Disclosure

 

We do not sell, rent, or trade personal information to third parties.

We may share information with:

  • Payment service providers
  • Booking and reservation partners
  • IT and website service providers
  • Marketing service providers
  • Legal, regulatory, or government authorities when required by law

All third-party service providers are expected to maintain appropriate security and confidentiality standards.

 

Data Security

 

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to use commercially acceptable means to protect your information, no internet transmission or electronic storage method is completely secure.

 

Marketing Communications

 

If  you subscribe to promotional communications, we may send:

  • Special offers
  • Resort promotions
  • Event announcements
  • Membership updates
  • News and updates about our facilities

You may unsubscribe at any time by following the instructions provided in our communications.

 

Data Retention

 

We retain personal information only for as long as necessary to:

  • Fulfill the purposes described in this policy
  • Meet legal, accounting, and regulatory requirements
  • Resolve disputes and enforce agreements

 

Your Rights

 

Subject to applicable laws, you may have the right to:

  • Access your personal information
  • Request corrections to inaccurate information
  • Request deletion of your information
  • Withdraw consent for marketing communications
  • Request restrictions on certain processing activities

Requests may be submitted using the contact information below.

 

Third-Party Links

 

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites. We encourage users to review the privacy policies of any third-party sites they visit.

 

Children’s Privacy

 

Our services are not directed toward children under the age of 16 without parental or guardian supervision. We do not knowingly collect personal information from children except where necessary for reservations or guest services arranged by parents or guardians.

 

Changes to This Privacy Policy

 

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page together with the updated effective date.

 

Contact Us

For questions regarding this Privacy Policy or our data handling practices, please contact:

 

Canterbury Hotel & Golf Resort
Piliyandala, Kahathuduwa, Sri Lanka
Email: info@canterburygolfresort.lk
Phone: +94 70 629 9197